Privacy Policy

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Welcome to the CH Facilities Services ("we", "our", "us") privacy policy. Your privacy is important to us, and we are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website www.chfs.co.uk. 

We may collect and process the following data about you:

1. Personal Identification Information: Name, email address, phone number, and address.
2. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
3. Usage Data: Information about how you use our website, products, and services.
4. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We use different methods to collect data from and about you, including:

1. Direct Interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
2. Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. To provide and maintain our services: Including to manage and process your orders, respond to your inquiries, and offer customer support.
2. To manage our relationship with you: Including notifying you about changes to our terms or privacy policy, asking you to leave a review, or take a survey.
3. To administer and protect our business and this website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
4. To deliver relevant website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.
5. To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

We may share your personal data with the following:

1. Service Providers: We may employ third-party companies and individuals to facilitate our services ("Service Providers"), provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used.
2. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. Legal Requirements: We may disclose your personal data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

1. Request access to your personal data.
2. Request correction of your personal data.
3. Request erasure of your personal data.
4. Object to processing of your personal data.
5. Request restriction of processing your personal data.
6. Request transfer of your personal data.
7. Withdraw consent at any time where we are relying on consent to process your personal data.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.